Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
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Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
11-01-2019 5:10 PM - edited 11-01-2019 5:13 PM
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I almost loss the will to live.
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
12-01-2019 9:04 AM
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Billing problems are affecting a SMALL number of customers
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
24-01-2019 11:53 AM
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PN very much like the curate's egg
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
18-02-2019 3:40 PM
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I have still not had any response from Plusnet, except to close my tickets listed in my earlier post.
Another month, another bill (February 7th) With credit left over from my incorrectly applied LSR payment, no referral discount and £18.99 line rental charged.
You seem to have done nothing to put this right.
I want my line rental saver payment correctly applied, backdated to December 6 when it should have started.
I want my referrals discounts applied correctly from November.
This is an unmitigated farce.
How do I go about raiding a formal complaint about this with Ofcom?
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
18-02-2019 3:48 PM
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Hi @Axolotl
I'm really sorry that this is still ongoing.
I totally understand that you wish to raise a complaint to the regulatory bodies, however, prior to doing this the complaint itself must be taken through ADR and our internal complaint procedure. Our complaints process can be found here
Looking on your account, it appears the ticket was closed due to inactivity rather than closed by our self as resolved - if you wish we can re-open the complaint ticket?
Kind Regards,
MoR
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
18-02-2019 6:37 PM
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Absolutely reopen it, and DO SOMETHING!!!!
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
18-02-2019 6:58 PM
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Thanks for getting back in touch @Axoloti
We have reopened the ticket on the account and this has been remarked as a complaint as well. In relation to the issues you are facing, as mentioned on the ticket we don't currently have any further updates however we are actively working on resolving this as quickly as we can.
Any further information we receive will be updated on the account accordingly.
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
19-02-2019 8:03 PM
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@Axolotl wrote:
How do I go about raiding a formal complaint about this with Ofcom?
Ofcom do not deal with individual complaints, but they are actively monitoring reports to build case(s) for potential industry action.
This page may help explain the process . At the bottom of the page is a link to the monitoring form.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Billing Incompetence Is Beyond A Joke - Stop Making My Life Hell
20-02-2019 8:48 AM
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Please could you confirm what you think the problem is that you are attempting to resolve?
I think there are at least two.
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