Plusnet Are you able to provide FTTC?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Plusnet Are you able to provide FTTC?
Plusnet Are you able to provide FTTC?
22-04-2013 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am moving house in next month and its a new development. I am going to be given ADSL. But my brother and my sister in law who live in the area (Adjacent to the development) and connected to the same cab my new build house is connected to. They can get FTTC and when I put in my postcode on BT.com or Plusnet or BT's DSL checker I can't get fibre .
Please can someone explain this? I am really annoyed about this.
I am going to contact OpenReach at last resort if things don't work out.
Re: Plusnet Are you able to provide FTTC?
22-04-2013 8:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here is a possible scenario
It could be that for that post code, there are houses connected to two different cabinets.........and only one of these cabinets is FTTC enabled.
So the post code checker cannot possibly know which one your place is to be connected to........
So to ensure Bt/Plusnet does not give out duff info in saying you can when actually you can't, it plays safe and says you cannot have FTTC regardless.
If you had the actual property phone number of course...................
Re: Plusnet Are you able to provide FTTC?
23-04-2013 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's never as definitive when entering the post code, it could be that it is on a separate cab it could be that it's because you're entering the post code and maybe not all of the addresses are fibre enabled yet.
As soon as the phone number is confirmed we'd be able to get more detailed answers and push this to our suppliers if there did seem to be a mismatch somewhere.
Re: Plusnet Are you able to provide FTTC?
23-04-2013 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet Are you able to provide FTTC?
28-04-2013 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I heard that Plusnet aren't good in that area and BT should be considered
Re: Plusnet Are you able to provide FTTC?
28-04-2013 11:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet Are you able to provide FTTC?
08-05-2013 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've attached a few pictures that my nephew sent.
Re: Plusnet Are you able to provide FTTC?
08-05-2013 7:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet Are you able to provide FTTC?
09-05-2013 6:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet Are you able to provide FTTC?
28-05-2013 11:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is there a socket attached to that line? If so, and if the line only needs to be reactivated, you should be able to plug a phone in and get a dial tone and also (with any luck) dialling 17070 should lead to the line's number being read back to you. If you could pass that on we'll be able to push this on.
I'm afraid if there's no dial tone (or no socket) the line still technically needs installing and may well require an engineer visit. If you let us know either way on the ticket we'll get things moved on.
EDIT: Just noticed the age of the thread, sorry about that If it still needs picking up let me know but I hope things have moved on from there!
Re: Plusnet Are you able to provide FTTC?
28-05-2013 10:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's basically 2 standard tel sockets no BT master. There is a white cable dangling outside property (tel socket) and a black BT cable which is the physical line cable. The telephone sockets are connected after each other I.e
Tel socket 1 --> tel socket 2 rather than
BT master --> tel socket 1
--> tel socket 2
I think the engineer would install a external NTE?
Re: Plusnet Are you able to provide FTTC?
29-05-2013 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet Are you able to provide FTTC?
30-05-2013 8:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can provide Photos of what it looks like now? There are in the earlier post by me.
Jamie
Re: Plusnet Are you able to provide FTTC?
30-05-2013 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you mean that the BT black cable isn't connected to the phone sockets then it is a new install as your phone sockets aren't connected to the BT line
Re: Plusnet Are you able to provide FTTC?
30-05-2013 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Jamie
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Plusnet Are you able to provide FTTC?