Plusnet Account Cancelled
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Plusnet Account Cancelled
15-11-2010 1:26 PM
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They finally fixed the problem and then a week or so later I find out that the account has been cancelld.
We haven't requested this, nor have we spoken to any other companies or given our details to anyone, so how can this happen?
Plus net are now saying it will take a minimum of three weeks to reconnect us...has anyone else had a problem like this?
Thanks!
Re: Plusnet Account Cancelled
15-11-2010 2:20 PM
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There's been an update to your ticket, but essentially an order to migrate your phone line to a different provider was placed. This was done by the other provider, unfortunately there's nothing we can do to stop these going through I'm afraid. I can assure you it wasn't placed by ourselves in any way.
Re: Plusnet Account Cancelled
15-11-2010 2:25 PM
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Re: Plusnet Account Cancelled
15-11-2010 2:30 PM
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Re: Plusnet Account Cancelled
15-11-2010 2:34 PM
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To the poster - if you put your exchange into Samknows it will tell you which providers are on your exchange
Re: Plusnet Account Cancelled
15-11-2010 3:08 PM
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If this has happened to you don't waste any time arguing with them. Give them one chance to put it right (give them a deadline) and if they don't contact Trading Standards and OFCOM. They have been fined many times for this sort of behaviour and it doesn't stop them.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Account Cancelled
15-11-2010 5:29 PM
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Oldjim - sorry to be dim but how do I check using the samknows site?
I've called TalkTalk and they say it's not them...
Re: Plusnet Account Cancelled
15-11-2010 5:38 PM
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Re: Plusnet Account Cancelled
15-11-2010 5:48 PM
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Re: Plusnet Account Cancelled
15-11-2010 6:06 PM
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There must be a way of finding out who it is. I wonder if OFCOM can help?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Account Cancelled
15-11-2010 9:49 PM
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Ho hum. Thanks everyone again for your help!
Re: Plusnet Account Cancelled
15-11-2010 10:26 PM
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Quote from: AnnoyedOfLondon After a lot of digging I found out it was BT.
It would be really helpful, in case anyone else has a similar problem, to explain how you went digging and where you got a result.
Re: Plusnet Account Cancelled
15-11-2010 10:59 PM
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I called the companies listed on the site mentioned above.
A helpful lady at Orange noticed the number I was calling from was different to the number I reported and checked the new number.
When I found out it was BT I had a feeling it was to do with my neighbour. I called BT and gave my neighbours name, they confirmed it has been transferred to him.
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