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Plusnet £75 cash back Offer

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 6,874
Thanks: 697
Fixes: 261
Registered: ‎01-01-2012

Re: Plusnet £75 cash back Offer

Thanks for getting in touch @xn

I'm sorry to hear that you haven't received your redemption e-mail.

I've raised this to the relevant team and we'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
xn
Newbie
Posts: 2
Registered: ‎14-05-2019

Re: Plusnet £75 cash back Offer

It's been two weeks since I raised the issue and still have not received the email. Please can I get an update?

Plusnet Help Team
Plusnet Help Team
Posts: 446
Thanks: 57
Fixes: 32
Registered: ‎02-05-2017

Re: Plusnet £75 cash back Offer

Hi @xn, thanks for getting back to us.

 

I'm really sorry for the lack of communication there has been surrounding your cashback. We're currently experiencing an issue with our reporting system which sends these cashback signups to our 3rd party system. Due to this, there is a slight delay with customers receiving the email to claim their reward. The relevant department are currently working on resolving this and the email should be with you shortly.

 

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team