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Plusnet £75 cash back Offer

FIXED
kelvinhk
Newbie
Posts: 2
Registered: ‎22-03-2019

Re: Plusnet £75 cash back Offer

Hi,

I just checked my browser history and I did not join through uswitch - I signed up on 9pm 26 Feb 2019 with the £75 cash back offer which has not tracked.  I believe the cash back offer then was a cheque will be sent out follow my service going live.

Please can you check this - I do not understand how having signed up in the period which your offer was active and advertised clearly on your site that I have not received this.

Regards,

Kelvin

Plusnet Help Team
Plusnet Help Team
Posts: 787
Thanks: 141
Fixes: 23
Registered: ‎22-01-2018

Re: Plusnet £75 cash back Offer

Hello @celias,

 

Sorry to hear you haven't received your email to claim your reward. I have looked into this for you and provided an update here. I hope to have this resolved for you as soon as possible.

 

Hello @Caroljstott,

 

I can see that my colleague has responded previously in regards to your cash back query, however I will review your query and give you a call to discuss further.

 

Hello @kelvinhk,

 

I am currently looking in to your cash back and will also get back to you this evening with a resolution.

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Caroljstott
Hooked
Posts: 7
Thanks: 2
Registered: ‎25-03-2019

Re: Plusnet £75 cash back Offer

Good Evening SammyM,

I think you may have tried to contact me.  You mention you are working late tonight. Could you try to call me this evening please?

Kind regards,

Carol Stott

Plusnet Help Team
Plusnet Help Team
Posts: 787
Thanks: 141
Fixes: 23
Registered: ‎22-01-2018

Re: Plusnet £75 cash back Offer

Hello @ Caroljstott,

 

In order to prevent crossover, I have responded to your other thread and will continue to respond there in order to keep information in one place.

 

Unfortunately the information advised by @JOLO is correct and I have linked you to a ticket on my response on your other thread with the only actions we can take.

 

Sorry for the inconvenience this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
justinpatch
Newbie
Posts: 2
Registered: ‎27-03-2019

Re: Plusnet £75 cash back Offer

Hi I signed up to Plusnet on your website with the 75 pound reward card offer. My broadband has been active since 12th March now and I've still not heard anything about my reward card. When will I expect to hear something?

Many thanks

Plusnet Help Team
Plusnet Help Team
Posts: 787
Thanks: 141
Fixes: 23
Registered: ‎22-01-2018

Re: Plusnet £75 cash back Offer

Hello @justinpatch,

 

I am sorry to hear that you are still awaiting for your reward. I will look into this for you and respond to your other thread here so that we can keep communication in one place.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Smiler11
Newbie
Posts: 1
Registered: ‎05-04-2019

Re: Plusnet £75 cash back Offer

Hi im new to the forum my broadband went live on 25/03/19 wondering if you could help me too please when I signed up through Martins money tips i was also promised £75, prepaid mastercard but have heard nothing would appreciate any help you could give me thanks
Plusnet Help Team
Plusnet Help Team
Posts: 389
Thanks: 47
Fixes: 29
Registered: ‎02-05-2017

Re: Plusnet £75 cash back Offer

Hi @Smiler11, thanks for getting in touch.

 

It looks like you've recently received the email to redeem your reward card and a further email has been sent to confirm the reward card is now on its way to you.

 

Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
pnlsedreamhome
Newbie
Posts: 1
Registered: 4 weeks ago

Re: Plusnet £75 cash back Offer

Hi Plusnet, I also have not heard back regarding the £75 cashback from Plusnet ever since I have joined on 15th January this year. Could you please let me know what is the status of the cash back? Thank you, Anna
Plusnet Help Team
Plusnet Help Team
Posts: 472
Thanks: 54
Fixes: 22
Registered: ‎06-08-2018

Re: Plusnet £75 cash back Offer

Hello @pnlsedreamhome I am afraid I'm having trouble locating the cashback offer on your account.


Could you confirm how this cashback deal was offered to you?

 

For example, was it over the phone? If it was via an affiliate website such as Quidco, MoneySavingExpect, USwitch, etc.. ?


Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
kayly
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Plusnet £75 cash back Offer

Hi,
Are you able to check mine as well please. I've never had any update about it with my order confirmation. Signed up through the Plusnet website.
Thanks
Kayleigh
Plusnet Help Team
Plusnet Help Team
Posts: 760
Thanks: 106
Fixes: 29
Registered: ‎09-10-2018

Re: Plusnet £75 cash back Offer

Hi @kayly, thanks for your post.

 

Was the order definitely placed via our site?

 

The reason I ask is that on checking the offers from the day you signed up, we didn't have a £75 cashback offer available direct through our website. Is it possible that you completed the order over the phone or via a 3rd party site?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
kayly
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Plusnet £75 cash back Offer

Hi.
Yes, it was definitely on this site. It may have been 50 or 60 but it was definitely there.
Plusnet Help Team
Plusnet Help Team
Posts: 543
Thanks: 92
Fixes: 26
Registered: ‎06-08-2018

Re: Plusnet £75 cash back Offer

Hello @kayly,

I have created a ticket on your account with the specifics of the deal that you signed up to through our website. You can access it here. Feel free to get back in touch if we can be of further assistance.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Plusnet Help Team
xn
Newbie
Posts: 1
Registered: a week ago

Re: Plusnet £75 cash back Offer

I signed up for the broadband offer with the £75 cheque. It has been over 10 days since my service went live and I haven't received an email to claim the cheque. Please can you check my account?