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Plusnet £75 cash back Offer

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 328
Thanks: 38
Fixes: 15
Registered: ‎06-08-2018

Re: Plusnet £75 cash back Offer

Hello @presleythedog

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: a week ago

Re: Plusnet £75 cash back Offer

I signed up to Plusnet on 18/12/18 and service was activated on 04/01/19 but no sign of my cashback yet, it said that I should receive the £75 cheque within 30 days of the service being actived..

Plusnet - please could you look into this for me, I have live chatted twice in the last few days but that wasn’t much help.

 

Thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 11,105
Thanks: 3,418
Fixes: 552
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

Hi @Chammc

From what I can see your account has tracked through a Quidco offer.

I'd recommend contacting them regarding your cashback as they'd be responsible for providing you with this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: a week ago

Re: Plusnet £75 cash back Offer

Thanks @Gandalf but I didn’t get the offer through Quidco it was via a link on money saving expert.
Plusnet Help Team
Plusnet Help Team
Posts: 11,105
Thanks: 3,418
Fixes: 552
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

Unfortunately your account has still tracked on a Quidco offer, if you're unaware of this then it's likely there was a cookie from Quidco on the device at the time of signing up. Do you or anyone who may have ever used the device you used to sign up have an account with them? 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: a week ago

Re: Plusnet £75 cash back Offer

Yes I do have a Quidco account but I definitely used the link from money saving expert as I have a screen shot of the deal. I applied to Plusnet in good faith because of the cashback.
Plusnet Help Team
Plusnet Help Team
Posts: 11,105
Thanks: 3,418
Fixes: 552
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

Are you able to log into your Quidco account and check the transactions?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: a week ago

Re: Plusnet £75 cash back Offer

I have just checked + there is a transaction showing but it is for £50 rather than £75.
Plusnet Help Team
Plusnet Help Team
Posts: 11,105
Thanks: 3,418
Fixes: 552
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

As your account has tracked on a Quidco offer and that's showing it on your Quidco account, it's likely tracker on the current deal they were offering at that time. Unfortunately this would ultimately have been due to a cookie issue on the device you were using when signing up through MoneySavingExpert, we'd recommend clearing cookies and cache and making sure no other tabs or windows are open while going through the sales journey.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: a week ago

Re: Plusnet £75 cash back Offer

Ok thanks for your help @Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 11,105
Thanks: 3,418
Fixes: 552
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

No problem and sorry that we can't be of more help here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team