Plusnet £75 cash back Offer
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Re: Plusnet £75 cash back Offer
22-03-2019 11:44 AM
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Hi,
My service went live on 13/03/2019, just wanted to check that my £75 cash back is still on track as well?
Thanks
Re: Plusnet £75 cash back Offer
22-03-2019 12:56 PM
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Re: Plusnet £75 cash back Offer
24-03-2019 12:26 AM
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Hi,
I also have not received the email allowing me to claim the advertised £75 cashback. My service went live on March 5th. Please could you look into this.
Thanks
Re: Plusnet £75 cash back Offer
24-03-2019 3:10 PM
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Hi @Rocker,
The cashback deal is listed on your account, so it's definitely been captured correctly. Unfortunately, the third party provider we use has had a delay in processing some customers claim emails during the time period that you signed up and the account being activated. We've been advised this should be resolved and everyone affected should be receiving their claim emails by the 29th March.
If you haven't had this by then then please let us know and we'll chase it again for you.
Re: Plusnet £75 cash back Offer
24-03-2019 8:47 PM
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Re: Plusnet £75 cash back Offer
24-03-2019 8:55 PM
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Again there's a delay in customer receiving their claim emails. Let us know if you haven't received anything by 29th March.
Re: Plusnet £75 cash back Offer
25-03-2019 6:26 PM
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I have exactly the same problem. I am not able to get my £75.00 cash back. The moderator keeps removing my posts. Does anyone actually get th r£75.00
Re: Plusnet £75 cash back Offer
25-03-2019 6:27 PM
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I have not received my cash back I have contacted Plus net ten times.
Re: Plusnet £75 cash back Offer
25-03-2019 6:27 PM
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Salim did you ever get the money?
Re: Plusnet £75 cash back Offer
25-03-2019 6:39 PM
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The cashback deal is listed on your account, so it's definitely been captured correctly. Unfortunately, the third party provider we use has had a delay in processing some customers claim emails during the time period that you signed up and the account being activated. We've been advised this should be resolved and everyone affected should be receiving their claim emails by the 29th March.
If you haven't had this by then then please let us know and we'll chase it again for you.
Re: Plusnet £75 cash back Offer
26-03-2019 10:41 AM
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Yes I did.
Re: Plusnet £75 cash back Offer
26-03-2019 1:53 PM - edited 26-03-2019 1:54 PM
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The only reason that I came to Plusnet was due to the cashback making you more competitive than other providers. I have also upgraded to add additional calls and have been told via a personal message that I will not get the cashback.
Can you please tell me how to escalate this as I clicked on the link from your own website, bit through a third party and the Customer service to date is frankly useless.
I had perfect service connecting and getting things working, but trying to resolve this is beyond a joke
Re: Plusnet £75 cash back Offer
26-03-2019 2:26 PM
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Hello @Margaret43,
I am sincerely sorry to hear of this experience and really would like to bring this to an amicable resolution for you. I am in the office until 22:00 tonight and really would like to give you a call to discuss this further.
Please can you PM me the best number to reach you on, as well as a time to call.
Re: Plusnet £75 cash back Offer
26-03-2019 2:43 PM
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Hi. My phone and broadband went live on 7 March. I haven't received an email about the cashback yet. Can someone check this for me please. Thanks
Re: Plusnet £75 cash back Offer
on 26-03-2019 3:02 PM - last edited on 26-03-2019 4:52 PM by Mav
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Good Afternoon,
Thank you for reading my message and offering to try and help me resolve the problem I having receiving my £75.00 cashback.
I can be contacted on [Removed].
Kind regards,
Carol
Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
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