Plusnet £75 cash back Offer
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24-10-2018 7:23 PM
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Fixed! Go to the fix.
Re: Plusnet £75 cash back Offer
25-10-2018 10:01 AM
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Hi there.
From what I can see your cashback is automatic redemption, which means that we'd normally send it within 60 days from when your service went live. However, I've raised this with our cashback team to double check that it's on track and we'll update you when we know more within 5 working days.
26-10-2018 5:24 AM
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Re: Plusnet £75 cash back Offer
29-10-2018 5:49 PM
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Re: Plusnet £75 cash back Offer
12-11-2018 9:39 AM
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Hi @Gandalf
Wondering if you could help on the same issue.
I also signed up with the £75 Cashback offer though I have received any emails from Plusnet yet? My services went live on 08/11/18
Could you look into this please?
Many Thanks,
Salim
Re: Plusnet £75 cash back Offer
12-11-2018 3:02 PM
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Hi @salimraja,
Your cashback is also an automatic redemption which means a cheque is just issued out within 60 days of the service going live, so it should be with you in due course no need to confirm anything by email.
Re: Plusnet £75 cash back Offer
13-11-2018 9:48 AM
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Hi @JOLO,
Thanks for your prompt response and clarification.
I will await as instructed.
Many Thanks,
Salim.
Re: Plusnet £75 cash back Offer
13-11-2018 3:30 PM
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Re: Plusnet £75 cash back Offer
28-11-2018 10:36 AM
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HI @Gandalf
I am referring to Question 184698139 on my account.
I am baffled that the advisor is saying there is no evidence of the cashback offer on my account where as when i placed the order the Advisor did assure me this has been put on my account.
I even called and spoke to Mark if you look at question 184698139
He also confirms that the cashback offer is on my account so I don't understand why recent comments say there is nothing on my account?
Can you please look into this further for me as it seems Plusnet are trying to pull a fast one here.
Thanks,
Salim.
Re: Plusnet £75 cash back Offer
28-11-2018 11:30 AM - edited 28-11-2018 11:30 AM
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Hi Plusnet,
I have similar issue with my 75£ cashback, my connection went live on the 6th of November and still didn't receive the email.
I called at least 4 times and your customer support team gave different answers each time, see below cases :
184306813 - adviser mentioned that i will receive the cashback within 10 days of activation
184742077 - adviser asked me to contact affiliate website in order to claim the cashback
184868917 - adviser closed without any further actions/resolution
185038482 - adviser mentioned that i will receive the cashback within 30-60 days of activation
I am really frustrated and I want resolution to this issue asap.
Thanks
Re: Plusnet £75 cash back Offer
28-11-2018 1:49 PM
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Yep I agree. Its a disgrace!
Even when you call Customer Support you are holding for over an hour just to speak to somebody and when you do eventually get through to somebody they have no clue.
When I was with EE and called Customer Support they answered pretty much immediately.
I do not know what is going on over at Plusnet Leeds Call Centre but it needs sorting!
Re: Plusnet £75 cash back Offer
28-11-2018 5:32 PM
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Hi @lambroukos13,
I sincerely apologise for the issue with your cashback.
The cashback issue has now been escalated to our Marketing Team. As the additional information I need to provide you is account specific, I have updated the ticket on your account then escalated the ticket to my team to monitor for updates. You can access it here.
@salimraja,
After checking your account I can see a member of our team is personally monitoring the issue for you and to bring your recent response to his attention, I have sent an email to him.
Thank you.
Re: Plusnet £75 cash back Offer
14-12-2018 3:26 PM
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Hi @Gandalf
I am still awaiting for my £75 cashback cheque in response to Question 184698139 on my account.
Does it need escalating to the Marketing Team?
I have updated the ticket but no response as of yet.
Kind Regards,
Salim.
Re: Plusnet £75 cash back Offer
14-12-2018 5:31 PM
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Hi @salimraja,
Thank you for contacting us via this thread. I have updated the ticket on the account, which can be viewed here.
Please let us know one you've updated the ticket so we can pick this back up for review again as early as possible.
Re: Plusnet £75 cash back Offer
15-12-2018 12:26 AM
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Hi @TheMightyAJ
I have updated the ticket.
Please review at your earliest opportunity.
Kind Regards,
Salim.
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