Plusnet £75 cash back Offer
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Re: Plusnet £75 cash back Offer
26-03-2019 4:05 PM
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Hi,
I just checked my browser history and I did not join through uswitch - I signed up on 9pm 26 Feb 2019 with the £75 cash back offer which has not tracked. I believe the cash back offer then was a cheque will be sent out follow my service going live.
Please can you check this - I do not understand how having signed up in the period which your offer was active and advertised clearly on your site that I have not received this.
Regards,
Kelvin
Re: Plusnet £75 cash back Offer
26-03-2019 5:39 PM
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Hello @celias,
Sorry to hear you haven't received your email to claim your reward. I have looked into this for you and provided an update here. I hope to have this resolved for you as soon as possible.
Hello @Caroljstott,
I can see that my colleague has responded previously in regards to your cash back query, however I will review your query and give you a call to discuss further.
Hello @kelvinhk,
I am currently looking in to your cash back and will also get back to you this evening with a resolution.
Re: Plusnet £75 cash back Offer
26-03-2019 7:19 PM
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Good Evening SammyM,
I think you may have tried to contact me. You mention you are working late tonight. Could you try to call me this evening please?
Kind regards,
Carol Stott
Re: Plusnet £75 cash back Offer
26-03-2019 7:28 PM
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Hello @ Caroljstott,
In order to prevent crossover, I have responded to your other thread and will continue to respond there in order to keep information in one place.
Unfortunately the information advised by @JOLO is correct and I have linked you to a ticket on my response on your other thread with the only actions we can take.
Sorry for the inconvenience this has caused.
Re: Plusnet £75 cash back Offer
27-03-2019 6:15 PM
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Hi I signed up to Plusnet on your website with the 75 pound reward card offer. My broadband has been active since 12th March now and I've still not heard anything about my reward card. When will I expect to hear something?
Many thanks
Re: Plusnet £75 cash back Offer
27-03-2019 6:37 PM
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Hello @justinpatch,
I am sorry to hear that you are still awaiting for your reward. I will look into this for you and respond to your other thread here so that we can keep communication in one place.
Re: Plusnet £75 cash back Offer
04-04-2019 11:31 PM
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Re: Plusnet £75 cash back Offer
05-04-2019 9:41 AM
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Hi @Smiler11, thanks for getting in touch.
It looks like you've recently received the email to redeem your reward card and a further email has been sent to confirm the reward card is now on its way to you.
Let us know if you need anything else
Re: Plusnet £75 cash back Offer
26-04-2019 11:21 AM
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Re: Plusnet £75 cash back Offer
26-04-2019 12:15 PM
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Hello @pnlsedreamhome I am afraid I'm having trouble locating the cashback offer on your account.
Could you confirm how this cashback deal was offered to you?
For example, was it over the phone? If it was via an affiliate website such as Quidco, MoneySavingExpect, USwitch, etc.. ?
Many thanks.
Re: Plusnet £75 cash back Offer
10-05-2019 10:55 PM
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Are you able to check mine as well please. I've never had any update about it with my order confirmation. Signed up through the Plusnet website.
Thanks
Kayleigh
Re: Plusnet £75 cash back Offer
11-05-2019 2:23 PM
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Hi @kayly, thanks for your post.
Was the order definitely placed via our site?
The reason I ask is that on checking the offers from the day you signed up, we didn't have a £75 cashback offer available direct through our website. Is it possible that you completed the order over the phone or via a 3rd party site?
Re: Plusnet £75 cash back Offer
11-05-2019 4:03 PM
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Yes, it was definitely on this site. It may have been 50 or 60 but it was definitely there.
Re: Plusnet £75 cash back Offer
12-05-2019 9:10 AM
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Re: Plusnet £75 cash back Offer
14-05-2019 9:06 PM - edited 14-05-2019 9:06 PM
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I signed up for the broadband offer with the £75 cheque. It has been over 10 days since my service went live and I haven't received an email to claim the cheque. Please can you check my account?
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