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Plusnet £75 cash back Offer

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 372
Thanks: 43
Fixes: 19
Registered: ‎06-08-2018

Re: Plusnet £75 cash back Offer

Hello @presleythedog

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: ‎08-02-2019

Re: Plusnet £75 cash back Offer

I signed up to Plusnet on 18/12/18 and service was activated on 04/01/19 but no sign of my cashback yet, it said that I should receive the £75 cheque within 30 days of the service being actived..

Plusnet - please could you look into this for me, I have live chatted twice in the last few days but that wasn’t much help.

 

Thank you.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 11,499
Thanks: 3,510
Fixes: 576
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

Hi @Chammc

From what I can see your account has tracked through a Quidco offer.

I'd recommend contacting them regarding your cashback as they'd be responsible for providing you with this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: ‎08-02-2019

Re: Plusnet £75 cash back Offer

Thanks @Gandalf but I didn’t get the offer through Quidco it was via a link on money saving expert.
Plusnet Help Team
Plusnet Help Team
Posts: 11,499
Thanks: 3,510
Fixes: 576
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

Unfortunately your account has still tracked on a Quidco offer, if you're unaware of this then it's likely there was a cookie from Quidco on the device at the time of signing up. Do you or anyone who may have ever used the device you used to sign up have an account with them? 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: ‎08-02-2019

Re: Plusnet £75 cash back Offer

Yes I do have a Quidco account but I definitely used the link from money saving expert as I have a screen shot of the deal. I applied to Plusnet in good faith because of the cashback.
Plusnet Help Team
Plusnet Help Team
Posts: 11,499
Thanks: 3,510
Fixes: 576
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

Are you able to log into your Quidco account and check the transactions?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: ‎08-02-2019

Re: Plusnet £75 cash back Offer

I have just checked + there is a transaction showing but it is for £50 rather than £75.
Plusnet Help Team
Plusnet Help Team
Posts: 11,499
Thanks: 3,510
Fixes: 576
Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

As your account has tracked on a Quidco offer and that's showing it on your Quidco account, it's likely tracker on the current deal they were offering at that time. Unfortunately this would ultimately have been due to a cookie issue on the device you were using when signing up through MoneySavingExpert, we'd recommend clearing cookies and cache and making sure no other tabs or windows are open while going through the sales journey.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chammc
Hooked
Posts: 5
Registered: ‎08-02-2019

Re: Plusnet £75 cash back Offer

Ok thanks for your help @Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 11,499
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Registered: ‎21-04-2017

Re: Plusnet £75 cash back Offer

No problem and sorry that we can't be of more help here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kieronjt
Newbie
Posts: 4
Registered: ‎06-01-2019

Re: Plusnet £75 cash back Offer

Hi,

Still nothing. I have no email or any other form of correspondence at all.

Plusnet Help Team
Plusnet Help Team
Posts: 331
Thanks: 78
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Registered: ‎24-04-2017

Re: Plusnet £75 cash back Offer

Hi @kieronjt, I'm sorry to hear you haven't received any communication regarding your cashback. I have raised a ticket on your account which can be seen here and escalated this through to the relevant team. I'll be personally monitoring your cashback query from here and will be back in touch the moment we hear more which should be in the next few days. 

 Ben Devine
 Plusnet Help Team
thespringfield
Hooked
Posts: 7
Thanks: 3
Registered: ‎17-12-2016

Re: Plusnet £75 cash back Offer

It's very off putting from the view point of someone looking to buy one of your fibre and line rental packages.

Can you not just give me £75.00 off the contract and I'll pay the whole lot up front?

I am a Plusnet Mobile customer also.

Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 300
Thanks: 41
Fixes: 26
Registered: ‎02-05-2017

Re: Plusnet £75 cash back Offer

Hi @thespringfield, thanks for getting in touch.

 

Unfortunately we don't have the facility for you to pay for the whole service up front for the year. Our packages we provide are paid monthly.

 

Apologies for any inconvenience this causes.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team