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PlusNet website crashing when trying to sign up to a new offer

hagis
Newbie
Posts: 3
Registered: ‎03-03-2014

PlusNet website crashing when trying to sign up to a new offer

I had an email a couple of weeks ago offering me half-price unlimited broadband for 12 months. I'm happy to sign up for another year as PN have been great, however, whenever I click on the link in the email (should take me to http://www.plus.net/campaigns/recontract/AugAHDual/ctr12MHP/) I get a HTTP 500 error after clicking on "Start your order".
I've tried a few times over the course of the last week but it's still not working. Has anyone else had this problem?
9 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: PlusNet website crashing when trying to sign up to a new offer

Hi hagis,
I can't say anyone else has informed us that they have encountered this problem. I would suggest that you submit it here: http://www.plus.net/campaigns/recontract/AugAHDual/ctr12MHP/ and click on the "Take this offer with your current package" bit and it will ask you to log in to your account. Alternatively give our Support team a call on 0800 432 0200 and they'll be able to help.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: PlusNet website crashing when trying to sign up to a new offer

Having gone there can I sign up to it as I am about 3 months (may be 4) into a 6 months half price
I assume that it wouldn't affect my LRS
2u2me
Pro
Posts: 326
Thanks: 80
Fixes: 2
Registered: ‎27-09-2013

Re: PlusNet website crashing when trying to sign up to a new offer

Same as you Jim, but have got 2 month`s left before my 12 month`s is up, having said that, when I go to the link I get the same problem as the OP. 
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: PlusNet website crashing when trying to sign up to a new offer

Please note this offer is for existing customers who are currently not in contract and by taking this offer out it will re-contract you.
hagis
Newbie
Posts: 3
Registered: ‎03-03-2014

Re: PlusNet website crashing when trying to sign up to a new offer

Quote from: Linn
Hi hagis,
I can't say anyone else has informed us that they have encountered this problem. I would suggest that you submit it here: http://www.plus.net/campaigns/recontract/AugAHDual/ctr12MHP/ and click on the "Take this offer with your current package" bit and it will ask you to log in to your account. Alternatively give our Support team a call on 0800 432 0200 and they'll be able to help.

That's the same link I was trying Linn and it still doesn't work. I'm happy to renew my contract if the web site will let me!
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: PlusNet website crashing when trying to sign up to a new offer

Hmm...it is definitely working on my browser. Have you tried opening it in another browser? Also, are you currently in contract?
hagis
Newbie
Posts: 3
Registered: ‎03-03-2014

Re: PlusNet website crashing when trying to sign up to a new offer

According to the Account Details page I'm contracted though there isn't an end date specified on the page.
It says my contract started in December 2010 but I don't remember renewing the contract in December.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: PlusNet website crashing when trying to sign up to a new offer

I'd suggest giving our Support team a call and they should be able to sort this out for you. Their number is 0800 432 0200.
derboff
Grafter
Posts: 53
Registered: ‎11-10-2007

Re: PlusNet website crashing when trying to sign up to a new offer

I am also getting the error on clicking the apply offer to my current account.
Quote
The server returned a "500 Internal Server Error".