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PlusNet unlimited fibre price confusion

gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

PlusNet unlimited fibre price confusion

I am currently on Unlimited Fibre market 3 Broadband only and am charged £19.99 pm.
According to the price list it should be £17.49 ? 
I get about 30 down and 6 up, so the 32Mb service would suit.
Can someone explain please?
12 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: PlusNet unlimited fibre price confusion

You are on the old unlimited product not the new one
Yours is equivalent to the new Unlimited Fibre Extra
Certainly moving to the standard Unlimited Fibre would be a no brainer for you - note that this is £14.99 assuming that you have the phone with Plusnet
I suggest phoning the Customer Options Team to see what they will offer
  0800 013 2632    0330 123 9197
  Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
  Saturday: 9.00am - 5.30pm
gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: PlusNet unlimited fibre price confusion

Thank you very much for your help. I shall contact them tomorrow and report back.
Edit: Just tried phoning just now but obviously a busy time as wait time on phone was estimated at 15 mins, so I thought I would try the modern online method instead, guess what ? "At the moment we're averaging a response time of 58 hours 43 minutes 49 seconds for new queries".
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: PlusNet unlimited fibre price confusion

You CANNOT contact the COT by ticket anyway  Crazy
de GM1JLP  Wink
gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: PlusNet unlimited fibre price confusion

I see, I better cancel the ticket I raised... Huh
gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: PlusNet unlimited fibre price confusion

Now listening to some good music on 0800 number...
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: PlusNet unlimited fibre price confusion

They are open to 20:00 apparently you might get through by then ;-(
gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: PlusNet unlimited fibre price confusion

All sorted, now only £17.49 before my referral discounts -  I don't want line rental deal for various reasons.
Very grateful for the help and feels good to be saving a few quid a month for the same service.
petecov44
Grafter
Posts: 576
Registered: ‎29-05-2014

Re: PlusNet unlimited fibre price confusion

You should go on the 40/20 which is £14,99 save even more!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: PlusNet unlimited fibre price confusion

Did you actually read the thread before jumping in
He  has gone to 40/20 but with the phone with another provider
gm4jjj
Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: PlusNet unlimited fibre price confusion

Hi Jim, thanks, but I have kept my original gender too Smiley
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: PlusNet unlimited fibre price confusion

Humble apologies - corrected  Embarrassed
petecov44
Grafter
Posts: 576
Registered: ‎29-05-2014

Re: PlusNet unlimited fibre price confusion

And yes - so corrected twice, which is 1 away from Owned  Tongue