PlusNet taking £33.98 from my account??!
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PlusNet taking £33.98 from my account??!
02-04-2013 10:42 AM
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Re: PlusNet taking £33.98 from my account??!
02-04-2013 10:58 AM
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Re: PlusNet taking £33.98 from my account??!
02-04-2013 11:06 AM
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Re: PlusNet taking £33.98 from my account??!
02-04-2013 11:22 AM
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Re: PlusNet taking £33.98 from my account??!
02-04-2013 1:48 PM
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Please can someone sort this out before the wrong amount is taken.
Question #64186625
Re: PlusNet taking £33.98 from my account??!
02-04-2013 2:18 PM
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Re: PlusNet taking £33.98 from my account??!
02-04-2013 3:35 PM
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Re: PlusNet taking £33.98 from my account??!
02-04-2013 3:43 PM
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Unfortunately it's very likely that we're too late to change the direct debit amount now as the file will have been submitted. I'm happy to keep an eye on it and refund the incorrect amount back to you once the payment has cleared. Sorry for the error, but it's nothing more sinister that that.
Re: PlusNet taking £33.98 from my account??!
03-04-2013 10:31 AM
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Thanks however I am entitled to 10months in total, the 6months was the original offer when I signed up then one of your mangers gave me another 4months at half price due to issues I had on the first day of signing up however it seems I have had nothing but problems from day 1 even up to now *sigh* why cant things just be normal like all the other companies? In this age of technology I just cannot understand for the life of me that things that should just be simple is done in such an awkward and strange way.
Taking the full money from my account especially when I am entitled to an offer that you yourselves gave and then all these other customers who have had money taken from their accounts in error can be classed as fraud.
Re: PlusNet taking £33.98 from my account??!
03-04-2013 10:40 AM
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Re: PlusNet taking £33.98 from my account??!
08-04-2013 12:57 PM
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Quote from: SuperSaiyan4 Thanks however I am entitled to 10months in total...
I've corrected the discount duration. I'm unable to process the refund yet but will try again tomorrow...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PlusNet taking £33.98 from my account??!
10-04-2013 11:03 AM
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I've updated your ticket too.
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