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PlusNet ignoring requests to close account

dcashman
Newbie
Posts: 1
Registered: ‎22-08-2018

PlusNet ignoring requests to close account

At the end of July, I spent almost an hour on the phone to PlusNet, mainly on hold and then being sent between various different departments, asking for my account to be closed on 8 August 2018. 

It is now 22 August 2018 and still my account has not been closed. I am told that they are about to bill me yet again for internet that I am not using. 

I have contacted PlusNet twice on a ticket on my account, asking for the account to be closed, but both of these are being ignored.

It is terrible that PlusNet make it so difficult to leave them, but then ignore the requests to leave they receive in any event. I am now trying here to see if I can get any response.

1 REPLY 1
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: PlusNet ignoring requests to close account

Hi @dcashman.

 

I'm sorry to hear that your account has not been closed. I appreciate you've already spent time on the phone about this. I've sent you a response via the following ticket: https://www.plus.net/wizard/?p=view_question&id=179870810

 

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team