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PlusNet billing errors exposed in Daily Mail

Gel
Aspiring Champion
Posts: 2,080
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Registered: ‎02-08-2007
8 REPLIES 8
smiffy1
Pro
Posts: 245
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Registered: ‎23-09-2018

Re: PlusNet billing errors exposed in Daily Mail

No Doubt there will be more before PN fixes the billing shambles Shocked

Anon
Pro
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Registered: ‎16-04-2007

Re: PlusNet billing errors exposed in Daily Mail

Could fill an encyclopedia the way things are going.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
billnotben
Community Veteran
Posts: 7,280
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Registered: ‎23-09-2010

Re: PlusNet billing errors exposed in Daily Mail

What you mean one of the old style versions those numerous volumes fill several shelves.

Anon
Pro
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Registered: ‎16-04-2007

Re: PlusNet billing errors exposed in Daily Mail

You remember them like Encylopedia Britanica?

Thr number of issues with Pnet will certainly fill many large computers!

Whatever happens always remember "We will do you
.........................proud" say Pnet.
speedf
Grafter
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Registered: ‎10-06-2013

Re: PlusNet billing errors exposed in Daily Mail

SlobJunkie
Dabbler
Posts: 21
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Registered: ‎29-03-2014

Re: PlusNet billing errors exposed in Daily Mail

I've had billing issues since I renewed in November/December 

 

December Bill wrong

January Bill wrong - Refunded overcharge

February Bill wrong - Refunded overcharge since beginning

March Bill never generated, was told by CS that it will be sorted, but no timescale at the moment I said that I don't want a fat bill landing in my inbox in 8-10 months time.  CS told me that they can't bill me more than 90 days, no matter how long it takes to get fixed.

I've had no issues with plusnet over the years, but it is a bit of a farce at the moment

 

pgpnw
Hooked
Posts: 6
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Registered: ‎07-02-2019

Re: PlusNet billing errors exposed in Daily Mail

The thing I find most ridiculous is that when they were fined £880,000 in 2017 for overcharging customers, their spokeswoman said:

"We would also like to reassure all customers this was an isolated historic issue and we have implemented a number of new robust measures to make sure this doesn’t happen again."

https://www.theguardian.com/business/2017/mar/22/plusnet-fined-charging-customers-ofcom-bt-broadband...

https://www.independent.co.uk/news/business/news/plusnet-broadband-880000-ofcom-billing-customers-co...

https://www.theregister.co.uk/2017/03/22/plusnet_slapped_with_880k_fine_for_billing_ex_customers/

 

Anon
Pro
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Re: PlusNet billing errors exposed in Daily Mail


@SlobJunkie wrote:

I've had no issues with plusnet over the years, but it is a bit of a farce at the moment

 


Oh no it isn't......Oh yes it is.......Oh just give up.

Whatever happens always remember "We will do you
.........................proud" say Pnet.