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PlusNet Unlimited referrals

gree0115
Grafter
Posts: 50
Registered: 06-08-2010

PlusNet Unlimited referrals

Dear All,
Is anyone else having problems with referrals for PlusNet unlimited broadband?
I have two, one of which was setup when the value was 75p per referral, and a more recent one at the new referral amount of 50p.
These both show as 0p in the referrals value.
Phil in Support applied a credit to my account for 3 months (3 X 75p) but this period has now finished and the problem doesn't seem to have been resolved as my referrals amount is £1.25p short this month.
I have opened a ticket,  #77626647.
Cheers,
David
Edited name out
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: PlusNet Unlimited referrals

Hi there,
Sorry about this, it's a known issue we have logged against problem ID 75835
Bear with us and we'll reply back to ticket 77626647 ASAP to make sure you're credited again.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
RobPN
Pro
Posts: 808
Thanks: 76
Fixes: 3
Registered: 17-05-2013

Re: PlusNet Unlimited referrals

What date did the referral value for 'Unlimited' drop from 75p to 50p ?
gree0115
Grafter
Posts: 50
Registered: 06-08-2010

Re: PlusNet Unlimited referrals

Hi Rob, I'm not sure, but I referred a friend earlier in the year and this was still 75p for Unlimited. Now I see it's only Unlimited Fibre which is 75p, so another friend I referred recently is only 50p.