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PlusNet Member Centre Blank

MadDad1000
Hooked
Posts: 5
Thanks: 1
Registered: ‎24-01-2019

PlusNet Member Centre Blank

Hi everyone. When I login to my account on the Member Centre it's blank, it does not matter what icon I press (billing, add on's etc) I just get a blank page (see attached image), I have tried different Browsers, Mobile Phones, iPad and my work PC, exactly the same results.. I phoned up and spoke to support who raised a ticket, but I can not access it as the screen is blank, I have tried to phone again but keep being told that "Call waiting times are in excess of 30minutes". Anyone else had the same problem?Huh

Cheers

 

8 REPLIES 8
dvorak
Moderator
Moderator
Posts: 25,022
Thanks: 4,562
Fixes: 1,164
Registered: ‎11-01-2008

Re: PlusNet Member Centre Blank


Moderators Note


This topic has been moved from Chat to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Browni
Aspiring Hero
Posts: 2,550
Thanks: 964
Fixes: 51
Registered: ‎02-03-2016

Re: PlusNet Member Centre Blank

Quite a few people are reporting the same issue.

Add your name to this topic.

Ex-Plusnetter now living life in the G,fast lane!
MadDad1000
Hooked
Posts: 5
Thanks: 1
Registered: ‎24-01-2019

Re: PlusNet Member Centre Blank

Cheers. I did do a search but apparently not very well Wink

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,382
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: PlusNet Member Centre Blank

Hi @MadDad1000, I am sorry that you are also experiencing this issue. I have added you onto the open problem we have reported (Under ref IMT-2619).

 

I am really sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
rippedoffme
Grafter
Posts: 51
Thanks: 6
Registered: ‎07-09-2018

Re: PlusNet Member Centre Blank

What is  IMT-2619). and how do I view it?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: PlusNet Member Centre Blank

Hi there, an "IMT" is an incident report, it's a reference for notes relating to a problem investigation so it's only something we'd be able to view. 

 

I'll do my best to get any updates we can share added to this thread as soon as we have them.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Alex
Community Veteran
Posts: 5,022
Thanks: 753
Fixes: 12
Registered: ‎05-04-2007

Re: PlusNet Member Centre Blank

It'll be an internal defect ID that only PlusNet can view.

I imagine they've posted that so staff can check this thread for reference.

rippedoffme
Grafter
Posts: 51
Thanks: 6
Registered: ‎07-09-2018

Re: PlusNet Member Centre Blank

Seems like the American 5th Amendment to me. I'm sure whatever they don't want us to see would be useful for us in case of escalating disputes.