PlusNet Member Centre Blank
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PlusNet Member Centre Blank
24-01-2019 8:30 PM - edited 24-01-2019 8:33 PM
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Hi everyone. When I login to my account on the Member Centre it's blank, it does not matter what icon I press (billing, add on's etc) I just get a blank page (see attached image), I have tried different Browsers, Mobile Phones, iPad and my work PC, exactly the same results.. I phoned up and spoke to support who raised a ticket, but I can not access it as the screen is blank, I have tried to phone again but keep being told that "Call waiting times are in excess of 30minutes". Anyone else had the same problem?
Cheers
Re: PlusNet Member Centre Blank
24-01-2019 8:39 PM
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Moderators Note
This topic has been moved from Chat to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: PlusNet Member Centre Blank
24-01-2019 8:43 PM
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Re: PlusNet Member Centre Blank
24-01-2019 9:02 PM
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Cheers. I did do a search but apparently not very well
Re: PlusNet Member Centre Blank
25-01-2019 10:42 AM
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Hi @MadDad1000, I am sorry that you are also experiencing this issue. I have added you onto the open problem we have reported (Under ref IMT-2619).
I am really sorry for any inconvenience caused.
Re: PlusNet Member Centre Blank
25-01-2019 10:53 AM
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What is IMT-2619). and how do I view it?
Re: PlusNet Member Centre Blank
25-01-2019 1:31 PM
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Hi there, an "IMT" is an incident report, it's a reference for notes relating to a problem investigation so it's only something we'd be able to view.
I'll do my best to get any updates we can share added to this thread as soon as we have them.
Re: PlusNet Member Centre Blank
25-01-2019 1:36 PM
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It'll be an internal defect ID that only PlusNet can view.
I imagine they've posted that so staff can check this thread for reference.
Re: PlusNet Member Centre Blank
25-01-2019 2:37 PM
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Seems like the American 5th Amendment to me. I'm sure whatever they don't want us to see would be useful for us in case of escalating disputes.
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