PlusNet £1800 an hour phone bill!
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01-12-2019 1:52 PM
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Thanks for getting back to us @Leapy
I've got the call charge refunded for you now, which you'll see in your bank within the next 5 to 10 working days.
If you've got a few mins, please could you follow the steps in my colleague's post Here to report this to Openreach to try to prevent this type of behaviour from happening in future.
Re: PlusNet £1800 an hour phone bill!
12-12-2019 7:49 PM
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@Gandalf Thanks for your help on this matter and my 50p has been refunded and I have informed Openreach 😉
Re: PlusNet £1800 an hour phone bill!
12-12-2019 10:11 PM
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No problem @Leapy and sounds good.
Let's hope it doesn't happen again. Feel free to let us know if there's anything else you'd need help with.
Re: PlusNet £1800 an hour phone bill!
14-12-2019 6:13 PM
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@Gandalf etal
The reply from Openreach FYI
Thanks for taking time to contact ourselves in regards to the issues with the engineer dialling 123.
First of all I would like to apologise for the behaviour of the engineer this is not acceptable at all and I will be feeding this back to the engineers manager.
The engineers should not be dialling 123 as they have got test numbers they can call to test the line which are not chargeable to you,
Once again please accept my apologises in this matter.
Thanks
Re: PlusNet £1800 an hour phone bill!
on 14-12-2019 6:31 PM - last edited on 15-12-2019 6:47 PM by Mav
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No worries @Leapy, thanks for updating us. I'm glad that was sorted.
Let us know if you need any further assistance.
Thanks - LF
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