Plus net now trying to take payments earlier than agreed CONTRACT DATES
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Plus net now trying to take payments earlier than agreed CONTRACT DATES
11-12-2013 10:53 PM
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I have just received a email from customer billing saying FAILED PAYMENT yet my account is NOT DUE until on or around 15TH of the Month, and in response to trying to MOVE A DIRECT DEBIT PLUSNET DOES NOT have a DIRECT DEBIT SYSTEM I work in account may I STATE TO PLUSNET Direct Debits mean a DATE OF CUSTOMERS CHOICE WHICH CAN BE MOVED.
Plusnet have failed me so many times and again all of a sudden gone for a payment today yet why?? WHEN THEY STATE ON ALL MY BILLS BILLING STARTS FROM 15TH OF MONTH OR THERE AFTER YET ANOTHER BREACH OF CONTRACT ANY INCURRED CHARGES I may incur will NOW come back to plus net and on the subject of PLUS NET CALLING BACK CAN THEY PLEASE ADVISE WHEN I WILL GET ALL MY INTERNET PROBLEMS SORTED OUT!!! YES CUSTOMERS THESE HAVE BEEN ONGOING FOR NEARLY 3 YRS!!! SOME GREAT CUSTOMER SERVICES JUST LIKE YOUR ADVERTS PLUS NET i WILL go to trading standards Direct Debits actually MEAN CUSTOMERS CHOSE THEIR PAYMENT DATES not YOURSELVES.
Now I will be extremely interested in your response given I have now been on HOLD for over 20 mins I expect a call back from your CEO not someone that as per usual reads from a SCRIPT!!!
In closing extremely DIS-SATISFIED CUSTOMER that will go to trading standards for lack of service charged for wrong information GIVEN at point of sale and fact Direct Debit DATES CAN BE CHANGED BY LAW
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
11-12-2013 11:03 PM
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I am not surprised about your complaint, I myself must have at least 60 tickets raised and at least 20 still open AND I have been with plusnet for nearly 2yrs I am throughly DISGUSTED with their lack of customer services and inept way of dealing with inept goods that they advertise on TV as "The Greatest in Yorkshire"
May I now let you aware that they will now attempt to take payment WELL before your due date so be aware I am seriously considering going to Trading Standards for false selling and Breach of Contract which means I will redeem what I have paid them I would advise you to look at doing the same.
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
11-12-2013 11:08 PM
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I've never heard of you having to be allowed to choose a date for direct debits before, so I've just had a quick google and found this page on what appears to be an official direct debit website. One of the points it makes about managing your direct debits is this:
Quote If you are offered a choice of payment dates when setting up a Direct Debit Instruction, choose a date that best suits your cash flow – just after your salary is paid, for example.
It is my bold, but to me that makes it sound like they don't have to offer you a choice of dates.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 7:38 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 8:08 AM
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I do agree that the call times on the support seem to be rather unacceptable these days though and I really hope that for Plusnets sake and reputation the new call centre will sort this.
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 8:45 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 9:19 AM
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Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 9:58 AM
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With regard to paying, your payment date is the 11th of each month and that's when we request the payment - if your chosen method of payment is a card payment it'll be taken that day, if it's Direct Debit it's requested on the 11th and will leave your account within 5-7 days of that request being made. Please let us know if it's not happening that way and we'll do what we can to sort it.
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 10:30 AM
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Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 12:09 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 5:24 PM
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Re: Plus net now trying to take payments earlier than agreed CONTRACT DATES
12-12-2013 5:24 PM
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