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Plus Net Fallen at First Hurdle.

Posts: 1
Registered: ‎30-05-2019

Plus Net Fallen at First Hurdle.

I have just signed on with Plus Net having moved into a new flat. The previous occupant of the flat sadly passed away, so the flat was empty for about a year. When I signed on I gave Plus Net the BT phone number of the flat. However, I suspect that due to pressure on 'phone numbers here in Bristol they have re allocated this number.

Guess what, Plus Net don't seem to be able to handle this. We all know that Plus Net IS PART OF BT, but they don't seem to be able to handle a simple situation such as this and talk to BT about resolving it. They 'bounced the problem' back to me.

I am caught in a loop. Not really very good is it.  


Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Plus Net Fallen at First Hurdle.

Hi @fimac280846, thanks for getting in touch.


I am really sorry for the issues you have had with the activation of your service. As the landline number was applied to the account our automated system and Provisioning Team will always try and place an order with the number present on the account. When our automated system has proceeded to place the order, it's run checks on the address and noted there is no working line at the property, in turn a support ticket has then been sent to you to confirm we have the correct details. This is to prevent us placing orders at the wrong address or potentially losing a landline number that was required to be kept.


As you have confirmed you have just moved into the property, I'll now place the orders and it will auto assign a new telephone number. This will all be confirmed via a support ticket which will be sent to you shortly.


I do apologise for any inconvenience this has caused you.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team