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Pleased to be Leaving!

petedown
Newbie
Posts: 2
Registered: 27-08-2013

Pleased to be Leaving!

Another call today - with 20 min wait - to get MAC - to be subjected to more reasons again why I shouldn't leave, and then to be told "No need to be rude" when I insisted that ALL I wanted was my MAC.
Now so very glad to be leaving.
Bye Bye plusnet.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Pleased to be Leaving!

I'm sorry to hear about the issues communicating with us and also that you want to leave.
Let us know if there's anything you need help from us with in the meantime.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
petedown
Newbie
Posts: 2
Registered: 27-08-2013

Re: Pleased to be Leaving!

"You will receive your MAC key within 1 working day and it will be attached to this ticket. The MAC Key is only valid for 30 days and you do not make use of the MAC key, the account will remain open and billing will continue.
Alternatively, we would hate to see you go so below is what we could offer you if you decided to stay with us :
Plusnet Unlimited broadband service: £9.99 for 24 months then £16.99 thereafter
Line rental: £14.99 per month / £125.88 annually
Plusnet Talk Anytime Call plan: £4.50 per month
If you wish to take advantage of our Line rental saver option, the amount £125.88 would be taken by card. This equates to just £10.49 per month!
If you would like to accept the deal above, please contact us."

  WELL, WELL, WELL !!!
scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: Pleased to be Leaving!

is that supposed to be a deal to keep you ? lol if it is then there are Much better deals elsewhere, and a 24 month contract is a massive no no