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Please let me leave plusnet

ramako
Newbie
Posts: 1
Registered: 2 weeks ago

Please let me leave plusnet

This is so hard, I want to leave, I changed from plusnet to three, I tried contacting the chat but they keep closing the chat . I just want to leave this company please. (I made the swap with PAC code but plusnet still charges me). I tried talking in the live chat but they wont let me leave the company. I dont want to pay, i'm paying already to three.

 

Someone help me, I am desperate. Now I cant see how can I leave. Please I just want to leave.

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 564
Thanks: 100
Fixes: 26
Registered: ‎06-08-2018

Re: Please let me leave plusnet

Hello @ramako I do apologise for difficulties you are having arranging your mobile account to be ceased.

 

Have you spoken to our mobile cancellation team?

 

If you wish to cancel your mobile service you can dial 500 from their Plusnet mobile or 0800 079 1133 on any phone.

 

They will be able to arrange our services to be ceased and your account to be closed. If you have already spoken with them, can you please send me a Private Message with the following details:-

 

- Your full name

- Your mobile number

- Your full home address, including your postcode

 

Please comment on this thread once you have sent me a PM.

 

Kind regards.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
DaveSparz
Hooked
Posts: 6
Thanks: 1
Registered: ‎25-01-2017

Re: Please let me leave plusnet

I am having the same problem - Plusnet To Three as well. Just been billed again!

I’ve phoned and live chatted and it still isn’t resolved...

PM sent to Dumbledore
Plusnet Help Team
Plusnet Help Team
Posts: 564
Thanks: 100
Fixes: 26
Registered: ‎06-08-2018

Re: Please let me leave plusnet

Hello @DaveSparz I have responded to your PM.

 

Please comment on this thread once you have responded back to my Private Message

 

Kind regards.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
DaveSparz
Hooked
Posts: 6
Thanks: 1
Registered: ‎25-01-2017

Re: Please let me leave plusnet

I have responded, thanks

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,126
Fixes: 665
Registered: ‎21-04-2017

Re: Please let me leave plusnet

Thanks Dave, I'll respond shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team