Please help
FIXED
Hi Nat,
I'm sorry to hear that you're still unable to connect. I've tested your line but the test hasn't picked up this issue from here:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 40.0 Mbps | ||||
| Upstream Speed | 10.0 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Radio Frequency Ingress | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Cross Talk | Not Detected | ||||
| Estimated Line Length In Metres | 620.8 | ||||
| Upstream Rate Assessment | Very Good | ||||
| Downstream Rate Assessment | Very Good | ||||
| Interference Pattern | Regular Interference Observed on Week Days | ||||
| Service Impact | Retrains Observed | ||||
| Interference Duration Longest Occurrence | From 17:15 to 17:30 | ||||
| Interference Location | Unknown | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off | ||||
| Time Stamp | 2018-11-04T15:45:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 39.9 Mbps | 39.9 Mbps | 39.9 Mbps |
| Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
| Up Time | 0.0 Sec | 900.0 Sec | 879.1 Sec |
| Retrains | 0.0 | 2.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2018-11-17T15:15:47Z | 2018-11-17T15:30:47Z |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
Please can you run through our troubleshooting guides here and let us know how you get on. If these checks don't resolve the issue, please report it here and let us know when you've completed it.
