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Please help. Account closed!!

Rapthorne
Rising Star
Posts: 56
Thanks: 18
Registered: ‎11-01-2018

Please help. Account closed!!

I've been experiencing billing issues since my fibre upgrade, but have always paid my bill. I got an email today from plusnet reminding me to pay my bill, but when I logged in to my plusnet account it says my account is closed. How did this happen?
I tried calling support, but wait times are well over an hour. Any help or insight would be very much appreciated
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
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3 REPLIES 3
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Please help. Account closed!!

Hi @Rapthorne, I'm really sorry to hear about the issues with your account. I can see that you have managed speak with one of our customer service advisors this morning. However, I have created a further update on a support ticket here

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
Thanks: 9,192
Fixes: 1,478
Registered: ‎21-04-2017

Re: Please help. Account closed!!

Hi Rapthorne, I'm sorry to see what has happened. I thought I'd follow up following my colleague raising this to the appropriate team.  I've added a reply to a support ticket which you can view and reply to from here: https://www.plus.net/wizard/?p=view_question&id=188078565

Apologies for any inconvenience we've caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 28,414
Thanks: 6,243
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Registered: ‎11-01-2008

Re: Please help. Account closed!!


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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If it fixed it click 'This fixed my problem'