Please help. Account closed!!

[#1]

I've been experiencing billing issues since my fibre upgrade, but have always paid my bill. I got an email today from plusnet reminding me to pay my bill, but when I logged in to my plusnet account it says my account is closed. How did this happen?
I tried calling support, but wait times are well over an hour. Any help or insight would be very much appreciated

[#2]

Hi @Rapthorne, I'm really sorry to hear about the issues with your account. I can see that you have managed speak with one of our customer service advisors this morning. However, I have created a further update on a support ticket here

[#3]

Hi Rapthorne, I'm sorry to see what has happened. I thought I'd follow up following my colleague raising this to the appropriate team.  I've added a reply to a support ticket which you can view and reply to from here: https://www.plus.net/wizard/?p=view_question&id=188078565

Apologies for any inconvenience we've caused.

[#4]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing