Please get my final invoice correct
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Please get my final invoice correct
26-08-2015 10:17 AM
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You actually owe me a refund of £16.87 (13/30 x 38.93) for broadband, anytime international, caller display and line rental.
I notice on my account there is already a credit note for £6.38 for line rental (calculated by 12/30 x £15.95) This is also incorrect since from the date I migrated, 13 days refund is due assuming a standard 30 day month.
Strangely you actually got the amount I owe you for call charges (£0.27) correct.
Can you please ensure that the final invoice is calculated with the correct refund due. I don’t want to be paying further money and then have to claim it back.
Thanks
Re: Please get my final invoice correct
26-08-2015 2:01 PM
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I've now issued a refund for the remaining £10.49 that is owed back to you, your figure of £16.87 is correct for the total amount but as you've also said, £6.38 has already been processed (By automation).
I believe the account closure hasn't been fully processed yet as the payment for call charges is still going through.
Re: Please get my final invoice correct
26-08-2015 2:05 PM
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Re: Please get my final invoice correct
08-09-2015 11:18 AM
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I spoke to someone on chat last week after noticing that you were still trying to take payment for broadband. He assured me that my account had been deactivated and would be closed imminently, yet my account remains open and you are trying to take payment of £17.49
Can you please close my account forthwith and stop trying to request monies which are not due.
Re: Please get my final invoice correct
08-09-2015 11:52 AM
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Having said this, I can assure you (following your webchat on 01/09/15) we aren't trying to take the payment as it had already failed. I've removed the amount from the account and made sure it's now cancelled.
Re: Please get my final invoice correct
08-09-2015 11:56 AM
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Re: Please get my final invoice correct
08-09-2015 2:27 PM
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Re: Please get my final invoice correct
18-11-2015 6:00 PM
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Sort it please because it is making you guys look like a bunch of very unfunny clowns
Incidently the letter says you have tried to contact me several times. yet i have not seem one letter or email prior to todays letter!
Have contacted CS who confirm no debt is owing but cant explain why the letter was sent out. Not impressed!
Given that PlusNet don't seem to know anything about the letter, yet it is on PlusNet paper. I wonder whether it has been sent out by the collections agency Oriel Collections Ltd on the premise that it is coming from PN? If neither party can confirm ownership of the letter I will have to treat the letter as fraudulent and someone has got hold of PN stationery.
Re: Please get my final invoice correct
19-11-2015 11:38 AM
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Re: Please get my final invoice correct
19-11-2015 12:23 PM
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Yes I did escalate toa few other people last night to try and resolve. What is very disappointing i have now worked out that Plusnet attempted to bill me for a cancellation after I had migrated to BT. As I stated out to your Head of Billing Plusnet really needs to sort their prehistoric billing system out. Mistakes like this are unacceptable and unfortunately reflect Plusnet in a very bad light. I had been a (very happy) Plusnet customer off and on for well over 10 years, this episode shows how far they have now fallen and I would now unlikely to return unless things actually improve drastically.
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