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No payment has beeen collected for my broadband/home phone package since I joined with you in September 2018.
The payment method supposed to be used is via Direct debit which is set up to make payments to you on demand.
No payment/invoice has been requested from you.
I have seen reference to the 90 day condition, (in which no payment for a period greater than 90 days prior to any succesful fix will be demanded.
However, a recent phone call to your customer services department was unable to confirm that this is the case.
Could you please confirm that this is indeed the case and that specifically, the 90 day rule will definitely apply to me?
many thanks, Terry
I can see that this is confirmed in this ticket on your account.