Please close my broadband account

[#1]

I need to close my account as I can no longer afford it. I cannot call you as I have no phone credit. I was made redundant due to covid. Thanks.

[#2]

Hi there

Sorry to hear your news. Calls to PlusNet are free on 0800 013 2632.

Before you call you may want to check to see if you are still under contract, as they will probably charge a cancellation fee if you are I am afraid.

[#3]

I cannot call free numbers without credit either. Is calling the only way to cancel? Also I will not be able to afford any fee so forget that. It's not my choice to cancel, I was made redundant.

[#4]

Call them from your PlusNet landline - calls to 0800 numbers are free. Unfortunately you will have to call to deal with this.

[#5]

I do not have a phone to plug into my landline. Thanks for your help anyway.

[#6]

A cancellation request for cease of service can be made in one of two ways:

• By calling us: The quickest and easiest way to request a cancellation for cease of service is by calling our Customer Options Team.

• By post to: Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for your own peace of mind, any letter containing a cancellation request for cease of service is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the name of the account holder, the account username, the full address of where we are providing the service as well as the telephone number which we are providing the service on.

See: https://www.plus.net/help/legal/cancellation-policy/

[#7]

Thanks.