Please, close my account
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Please, close my account
04-05-2020 11:11 AM
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Hi,
I'm trying to reach you by phone but an electronic message says you're unable to take it...who knows why?
I'd like to have my account closed as soon as possible as I moved elsewhere.
Could you please let me know how to proceed (of course, not by phone)?
Thanks in advance
Regards,
Daniel
Re: Please, close my account
04-05-2020 11:23 AM
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@dfarocunha If you moved to another provider who uses the BT network, this should happen automatically, as they will inform Plusnet that they have taken over your business. You should receive a final bill/credit within (I think) 4/6 weeks after they complete the move.
Re: Please, close my account
04-05-2020 11:25 AM
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Thanks John, but I want to close my account as the place I moved in has already a broadband/tv/phone provider.
How shall proceed?
Daniel
Re: Please, close my account
04-05-2020 11:30 AM
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Ah, that puts a different picture up, Daniel.
I have asked that this thread be moved to the correct board - hopefully the PN staffers on there will pick it up.
You should really have arranged all this with PN before your move, it might end up a bit messy doing it this way.
Re: Please, close my account
04-05-2020 11:33 AM
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Thanks John!
I will wait their contact to see how to proceed.
Daniel
Re: Please, close my account
04-05-2020 11:39 AM
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[CSA Removed]
Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Please, close my account
04-05-2020 5:09 PM
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Hi @dfarocunha, I've replied back to you via email. We're not able to cancel accounts over the forum unfortunately, I've included details on how to do this in the email however.
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