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Please close my account

hoobieyoo
Hooked
Posts: 6
Registered: ‎29-05-2016

Please close my account

‎27-04-2018 10:17 PM

Hi,

 

I moved broadband providers on the 18th but have heard nothing from Plusnet about the termination or a final bill.

 

Can you help?

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Gandalf
Community Gaffer
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Posts: 26,571
Thanks: 10,287
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Registered: ‎21-04-2017

Re: Please close my account

‎28-04-2018 3:18 PM

Hi there.

I'm sorry to hear we've not closed your account when you moved to another provider.

I've raised this to our billing team to work out your final bill. They'll contact you shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Mav
Moderator
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Registered: ‎06-04-2007

Re: Please close my account

‎29-04-2018 3:05 AM

Moderator's note:

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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