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Please cancel my order, I can't get through on the phone!

lynnewj
Newbie
Posts: 2
Registered: 29-01-2013

Please cancel my order, I can't get through on the phone!

I ordered ADSL broadband yesterday after Virgin media said they couldn't connect me.
Virgin media have now worked out how to connect me so I would like to cancel my plusnet order as I'm not scheduled for FTTC any time soon any my estimated ADSL speed is a pitiful 1Meg!!
But I've just used up all my mobile minutes waiting on the 0345 helpline number forever!
My account name is lynnewj. Please can you call back on the mobile number recorded on my personal details and let me know you've cancelled this order. Please refund the £190.85 to the same credit card.
Thank you
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Please cancel my order, I can't get through on the phone!

Sorry to hear you don't want to carry on with your order, however you'll need to contact our cancellations team via the advertised numbers.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lynnewj
Newbie
Posts: 2
Registered: 29-01-2013

Re: Please cancel my order, I can't get through on the phone!

I can't get through to the cancellation team! Perhaps you would call me back?
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Please cancel my order, I can't get through on the phone!

Quote from: Chris
Sorry to hear you don't want to carry on with your order, however you'll need to contact our cancellations team via the advertised numbers.

That is not the kind of response I would have expected in this forum!
Responses here are usually most helpful, not a casual brush-off.
Come on Chris. live up to Plusnet's expectations.
Geoff,
York.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Please cancel my order, I can't get through on the phone!

Hi there,
Sorry to hear about this.
I can see that you managed to speak to our Customer Options Team who have closed your account.
I have just refunded your initial payment.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Please cancel my order, I can't get through on the phone!

Sorry if my initial response came across as blunt, however we do have the Customer Options Team for this very reason. I see that James has now tidied up the refund side of things and that your account is closed. Good luck with your new provider and sorry to see you go.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff