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Please cancel my BT Sport Subscription

Philbo68
Interested
Posts: 2
Thanks: 1
Registered: ‎07-10-2018

Please cancel my BT Sport Subscription

Cannot find a link on Plusnet or BT Sport to initiate this request

11 REPLIES 11
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Please cancel my BT Sport Subscription

Hi @Philbo68

 

thanks a lot for reaching out, I've created a Ticket on your account, asking for confirmation that you wish to cancel your BT Sport App service. This is just to pass our security checks before going ahead with your request.

 

please let me know once you've responded and I'll get it sorted.

 Adam
 Plusnet Help Team - Leeds
evilmingdoctor
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-05-2021

Re: Please cancel my BT Sport Subscription

Hi, I would like to cancel my bt sport app linked to my plusnet account and have been struggling to find a link to do so.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Please cancel my BT Sport Subscription

All sorted for you Smiley

 

Your BT Sport App subscription has now been cancelled with immediate effect.

 

Please feel free to give us a shout if you need any further assistance.

 Adam
 Plusnet Help Team - Leeds
evilmingdoctor
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-05-2021

Re: Please cancel my BT Sport Subscription

It's still appearing as an addon on my account, so it doesn't appear that it has been cancelled.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Please cancel my BT Sport Subscription

Hi @evilmingdoctor

 

I can assure you that I've checked again, and can see that the BT Sport component has been fully removed, and is no longer a chargeable component on the account.

 Adam
 Plusnet Help Team - Leeds
evilmingdoctor
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-05-2021

Re: Please cancel my BT Sport Subscription

This is still appearing as an addon on my account and is carrying on to the next month. I can't get through on the phones, why are you blatantly lieing to me! Taking screenshots of these interactions, but this isn't good enough. I'm asking to cancel my BT sport addon because I can't afford it and yet I'm getting told by a member of "staff" that it's all sorted, while it just continues on and rolls on to the next month. I've been with plusnet for 9 years, but it looks like that isn't long enough not to get lied too twice. 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,151
Fixes: 1,473
Registered: ‎21-04-2017

Re: Please cancel my BT Sport Subscription

Thanks for getting back to us @evilmingdoctor 

I'm sorry to see you feel that way. From what I can see we have cancelled your BT Sport App subscription and it's neither showing on your account this end nor in the billing system. 

Can you wait until your next bill generates and let us know if it's still showing then?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
evilmingdoctor
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-05-2021

Re: Please cancel my BT Sport Subscription

You've charged me for bt sport AGAIN. It is now 5 weeks and 3 replies since I asked to cancel BT sport (each insisting that it had been cancelled) and yet I keep getting charged for it! Ridiculous.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,151
Fixes: 1,473
Registered: ‎21-04-2017

Re: Please cancel my BT Sport Subscription

Thanks for getting back to us @evilmingdoctor 

I've checked your latest bill and I can't see a charge for BT Sport on there.

Can you drop me a PM with a screenshot showing where you are seeing this?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
evilmingdoctor
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-05-2021

Re: Please cancel my BT Sport Subscription

Sent you a pm - it is on my account via the website and via the billing email I've been sent today.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,151
Fixes: 1,473
Registered: ‎21-04-2017

Re: Please cancel my BT Sport Subscription

Thanks @evilmingdoctor 

Really sorry for the confusion here. I've now cancelled your BT Sport App and I've refunded what you've paid us for this since the 27th May. I can't change the amount we'll take from your bank next week but I've accounted for this in the refund you should receive before or shortly after we take the payment. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team