Please answer question 181654333

[#1]

I recently renegotiated my contract whereby I received an offer of "Unlimited Fibre" for £5.00 per month & I cancelled my "call anytime" plan. I was also offered 1 month FOC for my recent poor service

I've now received the above question which completely changes these terms & obviously I'm not happy. 2 days ago I replied to the question but have received no reply.

Could someone please sort this out ASAP?

PS Many thanks for the free bar of chocolate!!

[#2 · Accepted solution]

Hi @tijara33

Thank you for getting in touch.

I apologise that your recent response to ticket 181654333 has not been responded to and that you had to chase this up.

The message that you are querying was sent to let you know that general account maintenance was carried out and that there has been no changes made to your subscription price.

As it stands I can see that your call plan was successfully removed and that the Broadband discount, along with the goodwill gesture have been successfully added to your account and will now reflect on future invoices.

Should you have any further questions please do not hesitate to get back in touch.

[#3]

Thanks very much for your prompt response. I think that I now understand but I do find that your billing is somewhat confusing!

Kind regards.

[#4]

I do apologise for the confusion there has been and inconvenience this has caused yourself @tijara33.

If we can help with anything else, please do let us know.