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Please Update Your Account Payment Details email (Again)

Posts: 17
Registered: ‎27-06-2019

Please Update Your Account Payment Details email (Again)

In January I received payment reminder emails from you after updating my credit card details. For some reason the update to my account didn't "take".

I have now received another couple of emails from you on the same subject. I had to replace my credit card after the Robert Dyson hack and updated my billing details for the new card @29.04.2020. The update to my billing details doesn't seem to have "taken" this time either. Now the problem is your system seems to be stopping me accessing my account to attempt updating my billing details again. Even using the the link for payment in the emails gets a " refused to connect". Bizarrely, I can connect to the forum though!


What to do?

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Please Update Your Account Payment Details email (Again)

Hi @Topsy, it's likely the issues accessing the page were due to interruptions applied; It looks like you have since been in touch and this been sorted for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team