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Please Close My Account

Water
Newbie
Posts: 2
Registered: ‎04-07-2019

Please Close My Account

Could my broadband account please be closed. I moved from the house on June 14th.

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 25,022
Thanks: 4,562
Fixes: 1,164
Registered: ‎11-01-2008

Re: Please Close My Account

you can't close your account via the forums you need to either ring the customer options team or write to PN.

 

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Water
Newbie
Posts: 2
Registered: ‎04-07-2019

Re: Please Close My Account

Thank you.

Very happy to write to PN.

Just have a problem getting my account details as the webpages do not seem to render and also, I cannot find an address to send to.

 

Once I have this I will send the letter.

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Please Close My Account

Hi @Water

 

Thanks for getting in touch.

As mentioned we are unfortunately unable to process this through the Community forum however contacting our Customer Options Team on 0800 013 2632 and advising that you have moved property, they can arrange this for you. They are available between 08:00 - 20:00 Monday to Friday, 09:00 - 19:00 Saturday and 09:00 - 18:00 Sundays.

 

If you are still experiencing issues getting into your online account please follow the steps below and let us know how you get on:

- Firstly try clearing the cookies and cache for your web browser
- Try using an alternative web browser and see if this resolves the problem
- Try using a different device to access the site and see if this resolves the issue.

If you still need further assistance then feel free to get in touch.