Phoned to inform migrating away due to price rises - where is the confirmation?
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- Re: Phoned to inform migrating away due to price r...
Phoned to inform migrating away due to price rises - where is the confirmation?
02-05-2018 1:55 PM - edited 02-05-2018 2:15 PM
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So we phoned Plusnet yesterday to confirm as per email received about the price rise - we are migrating away without any penalty (so this means no need to complete the contract and no charges for cancellation).
However, why do you refuse to send out written confirmation that the migration is to be processed without penalties imposed as per the email.
Can someone provide me with the necessary WRITTEN confirmation that the call to confirm migration based on the price rise without penalty has been at least noted on my account so that when my new provider kicks in I won't have to deal with unauthorised charges?
Alternatively I'll cancel the DD and you'll have to invoice me for anything you think I owe you which I'll settle by cheque.
Re: Phoned to inform migrating away due to price rises - where is the confirmation?
02-05-2018 2:29 PM
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Hello @DougRolfe
Thanks for getting in touch and we are sorry to hear you wish to leave. Can you send me a message with your account username and I will look into this for you.
Re: Phoned to inform migrating away due to price rises - where is the confirmation?
02-05-2018 6:46 PM
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Re: Phoned to inform migrating away due to price rises - where is the confirmation?
03-05-2018 10:18 AM
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I'm glad to hear you've decided to stay with us @Cal1br1
Please let us know if you ever need any assistance.
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- Re: Phoned to inform migrating away due to price r...