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Phone service still suspended days after paying my bill

Sam_boo
Interested
Posts: 2
Registered: ‎28-09-2021

Phone service still suspended days after paying my bill

Hey, so basically my services were suspended due to an overdue balance, but I cleared said balance days ago and although my broadband was reinstated, I am still unable to make any outgoing calls.

I'm checking if there's any way to fix this besides calling customer services (as they're closed)? Maybe some 'Out of Hours' tech support line or live chat page or something?

4 REPLIES 4
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Phone service still suspended days after paying my bill


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
jab1
Aspiring Legend
Posts: 12,211
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Registered: ‎24-02-2012

Re: Phone service still suspended days after paying my bill

Ring the normal support line during opening hours (0800-2000)?

John
Sam_boo
Interested
Posts: 2
Registered: ‎28-09-2021

Re: Phone service still suspended days after paying my bill

Yeah I plan on it, I was just checking to see if there was any alternative to only being able to get help during customer service phone line operating hours, like most companies tend to have some sort of out of hours facility for tech support or whatnot.

Thanks anyway Smiley

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Phone service still suspended days after paying my bill

Hey, welcome to our community forums @Sam_boo

I'm sorry to see your phone remained restricted after paying your bill. 

We're happy to help you over here with this but it looks like you've phoned us and we've sorted it out for you now. 

Let us know if there's anything else you'd need help with. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
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 Plusnet