Phone order not complete message

[#1]

Hi ,a couple of months ago I switched broadband and home phone to Plusnet ,everything working fine but two months on and I am still getting a an error message on the Pusnet website " phone order in progress no changes can be made " I was just wondering why?

[#2]

Moderators Note

This topic has been moved from Home Phone to My Account/ Billing 

[#3]

Good afternoon

Thank you for contacting us, I have had a look over your account and I have updated your details which should hopefully be clear in the next 48 hours.

If you have any further questions please do not hesitate to contact us further.

Jo