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Phone order in progress on account but no orders made

SarahPeach83
Newbie
Posts: 3
Registered: ‎04-10-2014

Phone order in progress on account but no orders made

So Im trying to decide on whether I want to keep my current plusnet package so came on to check the options before renewal, but I cant make any changes due to 'an error occurred you cannot make changes while a phone order is in progress'


Only thing is I havent ordered anything as I'm nearing the end of my current contract, don't even think i've logged on for a few months if I'm honest.

I saw a few people when searching the forum got this resolved through here so thought I'd try also. Or if anyone has any tips to clear it.

Thanks!

4 REPLIES 4
bmc
Hero
Posts: 3,746
Thanks: 1,310
Fixes: 59
Registered: ‎28-02-2017

Re: Phone order in progress on account but no orders made

@SarahPeach83 

It's a known problem on the website. You need to wait for a staff member to pick this up and get it cleared for you.

 

As regards to renewing you might be better off phoning the Customer Options Team on 0800 013 2632 and see what deal they'll offer you (almost certainly better than online).

 

Brian

SarahPeach83
Newbie
Posts: 3
Registered: ‎04-10-2014

Re: Phone order in progress on account but no orders made

I figured it might be a wait to be picked up thing, at least it's out there now.

Thank you for your reply though, I'll have a call later on.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,623
Thanks: 10,185
Fixes: 1,606
Registered: ‎21-04-2017

Re: Phone order in progress on account but no orders made

Hi there,

I'm sorting that error for you now. Caller display is stuck in an "awaiting activation" state but should be completed in an hour.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dvorak
Moderator
Moderator
Posts: 29,701
Thanks: 6,588
Fixes: 1,485
Registered: ‎11-01-2008

Re: Phone order in progress on account but no orders made


Moderators Note


This topic has been moved from Broadband to My Account/ Billing 

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If it fixed it click 'This fixed my problem'