Phone order in progress on account but no orders made

[#1]

So Im trying to decide on whether I want to keep my current plusnet package so came on to check the options before renewal, but I cant make any changes due to 'an error occurred you cannot make changes while a phone order is in progress'

Only thing is I havent ordered anything as I'm nearing the end of my current contract, don't even think i've logged on for a few months if I'm honest.

I saw a few people when searching the forum got this resolved through here so thought I'd try also. Or if anyone has any tips to clear it.

Thanks!

[#2]

@SarahPeach83 

It's a known problem on the website. You need to wait for a staff member to pick this up and get it cleared for you.

As regards to renewing you might be better off phoning the Customer Options Team on 0800 013 2632 and see what deal they'll offer you (almost certainly better than online).

Brian

[#3]

I figured it might be a wait to be picked up thing, at least it's out there now.

Thank you for your reply though, I'll have a call later on.

[#4]

Hi there,

I'm sorting that error for you now. Caller display is stuck in an "awaiting activation" state but should be completed in an hour.

[#5]

Moderators Note

This topic has been moved from Broadband to My Account/ Billing