“Phone order in progress” been stuck for a while - can’t see renewal

[#1]

Similar to quite a few people, on our account we have “ An error has occurred. You cannot make any changes to your account while there is a phone order in progress”, which for us has been there for a long time, possibly associated with call blocker.

We’d tried to resolve this with support at the time but left it in the end as it wasn’t affecting anything… Until now at contract renewal time as it is blocking us seeing the options and renewing. I can see from similar threads that Plusnet have been able to resolve this for others, could someone at Plusnet take a look please?

[#2]

Give PN support a call - they should be able to investigate/resolve the  issue.

[#3]

@Ptr_888 

PlusNet Customer Options Team on 0800 013 2632 might be your best bet.

Brian

[#4]

I would suggest CS on 0330 123 9123 would be a better option - I seem to recall COTS are for customer options, not general support.

[#5]

@jab1 

The OP was speaking about not being able to see renewal offers hence the pointer to COTS.

Brian

[#6]

But COTS can't 'unblock'/remedy the 'stuck order' issue, which needs sorting.

[#7 · Accepted solution]

Hey,

I've sorted this now, so you can make changes to your account.

Please let us know if there are any further issues. 

[#8]

Yes fixed now. Thanks all of you for your help, that was all perfect advice from clearly very knowledgable folks (thanks John and Brian!), what a great community!