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Phone call showing in two months

davidj66
Rising Star
Posts: 612
Thanks: 31
Fixes: 1
Registered: 04-09-2008

Phone call showing in two months

Got a strange one...made a chargeable phone call on the last day of my charging period (4/2) ....it has been charged for in the total month's invoice, but appears in next month's itemised bill in the Home Phone control panel not in the month just gone. Huh
Raised a ticket 2 days ago -65436527 - no response as of yet- just don't want to pay twice for the same call!!
1 REPLY
davidj66
Rising Star
Posts: 612
Thanks: 31
Fixes: 1
Registered: 04-09-2008

Re: Phone call showing in two months

Now had a reply to my ticket to say that I won't be double charged but............ WHY is the call invoiced in the correct month but showing in the calls summary for the wrong month? Sounds like a system error to me.!!