I received an email warning that I had nearly reached my credit limit for home phone calls, I looked at my itemised home phone bill and it lists the same number over and over since Dec 1st every 8-10 minutes it says I have dialled (I haven't!) tried phoning for help (45 minute wait time at the moment and online chat is offline!! What happened to award winning customer service?) If I go over the credit limit I get charged an 'admin' fee - I am not dialling this number! (Have disconnected phone) would welcome any suggestions please!
Thanks for getting in touch Jo, and I'm sorry to hear you're seeing numbers on your bill you don't recognise.
In these situations, we'd usually find a fault which may indicate a crossed line, but testing your line isn't finding any issues. Do you have any equipment plugged into your telephone socket other than the router? For example, an alarm system?
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