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Phone Bill doesn't match overall Bill

corringham
Seasoned Pro
Posts: 605
Thanks: 301
Fixes: 7
Registered: ‎25-09-2015

Phone Bill doesn't match overall Bill

For the billing period 9-Aug to 8-Sep the Home Phone Control Panel shows a bill with a Call total of £9.04.

For the same period, the new bill shows Additional Calls of £13.61.

Why the discrepancy?

 

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,872
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Phone Bill doesn't match overall Bill

Hi @corringham

 

Your new bill reflects all the call charges that have been incurred during this period. To check these charges you can scroll down on your bill and it show you a list of who you called, when, time of call and how much was charged. I have raised feedback on the home phone control for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team