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Phantom calls to 123

FIXED
Peter_D
Grafter
Posts: 34
Thanks: 3
Registered: ‎17-09-2020

Phantom calls to 123

Hi,

Just noticed 5 calls to 123 on my upcoming bill. I 100% haven't used the speaking clock!

04/01/2024  14:37:29  123  0:00:21  £0.50
05/01/2024  10:49:48  123  0:00:03  £0.50
05/01/2024  10:49:58  123  0:00:06  £0.50
05/01/2024  10:50:11  123  0:00:02  £0.50
05/01/2024  10:50:43  123  0:00:02  £0.50

I found a few threads re. Openreach engineers not following correct test procedures. I do recall seeing a van parked across the street a few weeks ago but can't be certain it was these exact dates, although it would make sense.

Anyway, a £2.50 credit would be appreciated.

Peter

 

5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,368
Thanks: 296
Fixes: 29
Registered: ‎02-08-2007

Re: Phantom calls to 123

MisterW
Superuser
Superuser
Posts: 16,288
Thanks: 6,243
Fixes: 447
Registered: ‎30-07-2007

Re: Phantom calls to 123

Why can't OR Engineers use a non chargeable number when they want to test line? 

They can! They have an 0800 one I believe. It's just easier for them to dial 123🙄

To be fair, I think 'real' OR engineers are pretty good at not using 123, its mainly contractors who do...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mr_Paul
Seasoned Pro
Posts: 723
Thanks: 235
Fixes: 12
Registered: ‎07-06-2022

Re: Phantom calls to 123

I thought that was what the 17070 "SALT" test number was for?

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: Phantom calls to 123

Fix

Hi @Peter_D 

I've sorted that out now to make sure you don't get charged for that 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Peter_D
Grafter
Posts: 34
Thanks: 3
Registered: ‎17-09-2020

Re: Phantom calls to 123

Thanks Matthew.