Persistent attempt to rip me off.
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Persistent attempt to rip me off.
29-10-2015 3:47 PM
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The first problem was that I signed up for line rental "saver". Due to an ambiguous clause in the small (tiny) print, apparently this meant the calls were no longer included. I complained but the slimy b*****ds wriggled and wriggled and I ended up paying. It was probably defensible by a dodgy lawyer but certainly not honest or fair. Anyway as part of the correspondence they confirmed that the inclusion of the calls only applied when line rental is paid monthly.
So now I'm out of the LRS contract and guess what: I'm still getting charged. I spent 40 minutes explaining that the package includes calls and after loads of flaky excuses, the operator agreed that I shouldn't be charged. He also confirmed that the charge has been removed permanently.
I now find out that it hasn't been removed permanently, just until next year. Apparently this is a "gesture of goodwill". How can fulfilling a contract be "goodwill"?
This should have been really simple but Plusnet seem determined not to give me the deal I signed up for. This seems absolutely deliberate because at each discussion there has been some "reason"; all of them tenuous but all clearly meant to make me think I'm wrong and make me give up.
These people make Volkswagen look honest.
Re: Persistent attempt to rip me off.
10-11-2015 1:42 PM
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Re: Persistent attempt to rip me off.
10-11-2015 6:13 PM
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Re: Persistent attempt to rip me off.
10-11-2015 6:30 PM
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Re: Persistent attempt to rip me off.
11-11-2015 12:02 PM
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As this issue is being dealt with by our HLE department it is best to leave it with them to save confusion from two different channels.
Re: Persistent attempt to rip me off.
11-11-2015 1:56 PM
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Re: Persistent attempt to rip me off.
11-11-2015 2:30 PM
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You might want to check this post http://community.plus.net/forum/index.php/topic,144120.msg1270450.html#msg1270450 where I asked the specific question
and the response from the PN CRT team
Quote So, will existing customers not renewing LRS return to the free calls bundle included in their package ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Persistent attempt to rip me off.
12-11-2015 8:46 PM
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I already have the ticket from my original complaint about the line rental affecting the package that confirms this. They don't have a leg to stand on legally, hence the title of the post that despite this, they are persistent in trying to rip me off.
For a company that wants to be great at customer service, they need to sack everyone and start again - nobody I've spoken to knows anything other than money grabbing. Here's their latest response "I am happy to write off your existing contract to enable you to transfer to another provider without any early termination charges." Nice offer and very tempting but they don't deserve to be let off that easily so I'm going to CISAS.
Re: Persistent attempt to rip me off.
20-11-2015 2:55 PM
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However it doesn't apply to me because my "Unlimited Fibre Broadband and Calls" package doesn't include calls. Can you believe that?
Given that I thought the clause "line rental saver doesn't include any calls" was a pretty flaky reason to have it delete calls from a broadband package, especially as the two are so separate that you don't even need to pay them to the same company, then the latest news makes that look almost moral.
Anyway their position is looking pretty thin now. They've recognised the package I've signed up for, acknowledged that records show me on a different package and stated that the reason I'm not on the package I signed up for has nothing to do with the delay between me signing up and them starting the service. I still don't think it's resolved yet - I'm sure there will be some further bull***t to wade through.
Re: Persistent attempt to rip me off.
20-11-2015 5:14 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Persistent attempt to rip me off.
20-11-2015 6:35 PM
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Trouble is I'm recently being told that's a "gesture of goodwill". Of course this is utter c**p but when did that ever stop Plusnet if they thought they could rip off a few extra quid?
Basically they've made an error by not putting me in the package I signed up for but they refuse to admit it.
Getting bored with ever more pathetic attempts to explain it away. I've completed the CISAS form but I thought I'd give them one last opportunity to get honest. Obviously a case of hope over experience.
Re: Persistent attempt to rip me off.
01-12-2015 7:33 PM
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The latest statement is my favourite. I sent them them the ticket that I received when I placed the order. It says: "As discussed, I will put you down for the evenings and weekends package". The response from last week: "however evening and weekend calls was not included as part of this package"
You couldn't make it up - unless of course you were trying to rip your customers off.
So my advice is: if you know you are right, stick with it. You'll face attempts to make you think you are wrong and conflicting responses but in the truth will find a way, even in a culture that's trying to kill it.
Oh and I'll probably get another message from the censors because this truth is too negative for the fanboys.
Re: Persistent attempt to rip me off.
02-12-2015 8:49 AM
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