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Permanent Overdue Billing Alert , though it is never is over due?

funderbird
Hooked
Posts: 9
Thanks: 3
Registered: ‎19-11-2014

Permanent Overdue Billing Alert , though it is never is over due?

Dear Support

I have a permanent overdue alert when I log in, which causes a few issues trying to negotiate around your site

The payment is never overdue of course, and comes out every month automatically.

Please have a look and remove it, its been there for months

Also Outlook is refusing to send my emails and they sit in the outbox,, again

why does this happen ? I have not made any changes?

 

Thanks

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,384
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Permanent Overdue Billing Alert , though it is never is over due?

Hi @funderbird I'm sorry to hear of the issues you're having.

 

I have raised the issue with the overdue message to the relevant team to resolve for you, though please allow up to Monday for this to be resolved.

 

With regards to your emails, can you please advise if the same issue is presented if you log in to your mail via webmail.plus.net ?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team