cancel
Showing results for 
Search instead for 
Did you mean: 

Payment

nauris952
Hooked
Posts: 9
Registered: ‎26-08-2017

Payment

Hello

I've noticed that I've been paying for line rental for a long time that
I don't use at all

I overpay, I pay more than 40£ monthly

So was thinking if I have the option to disable this line rental and pay
only for internet. In my case just for Unlimited Fiber Extra Broadband.

I see on your website that your Unlimited Fiber Extra is only £ 26 a
month, so I'd be happy to pay that amount. Instead of 40£ about an
unused line rental.

I have been your customer for several years and I have been overpaying
all these years, so it would be grateful if you reduced my monthly
amount.

Kind regards,

Nauris Stankevics

2 REPLIES 2
Highlighted
PhyllisTyne
Aspiring Pro
Posts: 670
Thanks: 45
Fixes: 3
Registered: ‎30-08-2007

Re: Payment

You have to rent a line to get your broadband down it. This can be reduced by paying annualy. I am sure you could haggle a better deal on your BB tho.

Plusnet Help Team
Plusnet Help Team
Posts: 14,794
Thanks: 392
Fixes: 107
Registered: ‎27-04-2007

Re: Payment

Hi Nauris, Would it be OK to arrange for one of our customer options team to give you a call? They're in the best position to offer you a good deal. 

 

As PhyllisTyne mentioned line rental is needed in order to have a broadband service with us so line rental saver is something you might want to consider too: https://www.plus.net/home-broadband/line-rental-saver-faq/

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team