Hi Mathew thanks for the reply
As well as the charge for adsl of 12.49 not 9.99 after i left, i see someone has cancelled my direct debit on plusnet side. I can now see another bill has been generated for more charges! Can you make sure no payments are to be taken/missed as i really dont want my credit file damaged and showing missed payments just before i remortgage.
Looking at these below figures plusnet owes me monies as my final bill should have been 16.50 of which 12.49 has already been taken so 4.01 owed to pnet. But i see 12.49 has been refunded on this along with days refunded for service not used amounting to 19.94. So starting again with 16.50 owed from the 19.94 in credit, looks like i am owed 3.44. BUT NOW PLUSNET have charged me contract fees of 10.85 x3 amounting to 32.55 so that i now owe 12.61. I have transcript of chat saying final bill would be 16.50 with all cancelation fees and email with final bill stating the same. So to confirm, i believe i shouldbe owed 3.44 (money owed back to me, minus my cancellation fee), don't know why the 3 x 10.85 deductions have come from and believe this to be an error.
Rebecca Connor - CSC Analyst
3:56pm, Friday 24 Jul 2015
Broadband Migration Date 06/07/2015
Home Phone Migration Date 06/07/2015
The Account Balance is as Follows:
Subscription Charges Between: 13-06-2015 to 12-07-2015
Monthly Charge No. Of Days Refunded
Broadband Subscription £9.99 7 £2.33
Home Phone Line Rental £15.95 7 £3.72
Calling Plan £5.00 7 £1.17
Calling Features £0.99 7 £0.23
Anti-virus £0.00
BT Sport £0.00
Historic Invoice Refund £12.49
Previous System Refund £0.00
Refund Due Back to the Customer £19.94
Additional Usage Charges £0.00
Home Phone Call Charges £0.00
Home Phone Call Barring Charges £0.00
BT Sport £0.00
Router £0.00
Cease Fee £0.00
Cease Fee Paid £0.00
House Move £0.00
Outstanding Invoice Balance £0.00
Contract Fees Fee Per Month Months Left
£10.85 3 £32.55
Outstanding Charges £32.55
Total Outstanding Balance £12.61
EDIT
Looking at cancelation charges page here: http://www.plus.net/info2/legal/price_guide.html
Looks like I've been charged 3x cancelation fees for phone and broadband @ £10.85 instead of the (30p less than quoted via chat/email) 2 x £8.10 its says here for just broadband as my phone contract was up months ago and I only had 2 MONTHS REMAINING ON MY BROADBAND CONTRACT AND NOT 3 months. See below.
17. Table 1.12 applies to customers who signed up before 10th June 2014 and have not changed broadband product (where changing broadband product includes re-contracting or upgrading). The table sets out the monthly early termination charges that will apply to broadband only customers who cancel their broadband service within the minimum term, and the monthly early termination charge that will apply to broadband and phone customers who cancel their broadband and phone service within the minimum term:
Table 1.12
Product Package Monthly Charge
Plusnet Unlimited Broadband Only £8.10
Broadband & Phone £10.85
Plusnet Unlimited Fibre Broadband Only £7.80
Broadband & Phone £11.10
18. Early termination charges of our previously sold products can be found in our Product Archive.
